Consumer-Oriented Auto Body Collision Repair
Crawford’s Auto Center in Downingtown, PA provides auto body, collision repairs and refinishing on most domestic and foreign manufactured vehicles.
We believe our customers are entitled to the best customer service and the restoration of your vehicle to pre-accident condition. To achieve accurate results, we use OEM (Original Equipment Manufacturer) parts and manufacturer recommended procedures. We believe any attempt by a third-party payee (insurance company) to subordinate these standards or deny sufficient budget as to obtain these objectives to be both a violation and direct threat to our ability to fulfill our commitment to our consumers, ourselves, and our employees.
Do I really need to get three estimates?
It is important that you understand you do not have to drive around seeking repair estimates when an insurance company representative dictates getting three estimates. This practice is wrong and a waste of your day. Your time is valuable and providing an insurance company with three estimates does nothing but diminish the value of your claim, because it is always the lower of three estimates that reflects the insurance company’s settlement of your loss.
“Crawford’s is the best. I had a minor amount of body damage to my car. Progressive Insurance was not helpful and would not include basics in their estimate. One other reputable body shop did not even want the business because of how difficult the insurance company was being. Crawford’s handled my case with the best possible customer service. They fought for me with Progressive to make sure that my repairs were done correctly and not cheaply as Progressive would have preferred. I would recommend Crawford’s to anyone for auto body or car repair work. Thank you!”
Phillip H., Customer (Yelp)
The Commonwealth of Pennsylvania has adopted strict rules that protect consumers regarding the behavior of insurance company appraisers and claims representatives. Pennsylvania consumers have the right to choose where their vehicle is repaired. The freedom to select your repair facility is safeguarded through consumer protection state laws and regulations. Our recommendation is to choose a repair facility that guarantees their work and carries a professional reputation within your community. Make an appointment with that repair facility and ask them to provide a damage analysis / inspection of your vehicle’s damages. If you choose Crawford’s Auto Center, provide us with an authorization to repair your vehicle and we can help you with the administrative part of the repairs, including: